Effective Date: 1st April 2025

This Privacy Policy explains how Ross Rochelle (“we,” “our,” or “us”) collects, uses, and protects your personal information when you interact with our website or make an inquiry. We are committed to respecting your privacy and handling your information responsibly, in compliance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Ross Rochelle is a private chef, coach, and culinary consultant providing private dining, nutrition coaching, and cookery experiences across the UK and internationally.

Website: rossrochelle.com
Email: info@rossrochelle.com 

2. Information We Collect

We collect and process the following types of personal information when you interact with us:

• Name, email address, phone number, and location (for enquiries and bookings) 
• Event details such as date, venue, and dietary requirements 
• Payment and billing information (processed securely through approved third-party platforms) 
• Technical data such as IP address, browser type, and pages visited (via analytics tools like Google Analytics) 

We do not collect or store sensitive financial information directly on this website.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and manage bookings 
• Process payments and issue invoices 
• Communicate regarding event details, menus, and logistics 
• Provide nutrition coaching or cookery services 
• Improve website performance and client experience 
• Comply with legal obligations or resolve disputes 

We will never sell, rent, or trade your data with any third party for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to deliver the service you have requested or booked. 
• Legitimate Interest: to respond to enquiries and improve our services. 
• Consent: where you have opted into marketing or newsletters. 
• Legal Obligation: to comply with UK financial, tax, or data protection requirements. 

5. Data Retention

We retain your information only as long as necessary for the purpose it was collected:

• Enquiry and booking information: up to 3 years after the last interaction. 
• Financial and invoicing records: retained for 6 years, in compliance with UK accounting law.
  After this period, data is securely deleted or anonymised. 

6. Data Sharing

We may share limited information with trusted third parties who help deliver our services, such as:

• Payment processors and accounting software 
• Email and web hosting providers 
• Event or logistics partners (only where relevant to your booking) 

All partners operate under strict confidentiality and data protection agreements.

7. Cookies & Website Analytics

Our website uses cookies to enhance user experience and track website performance. Cookies are small text files stored on your device. You can disable cookies at any time through your browser settings.

We use analytics tools (such as Google Analytics) to understand site traffic and improve usability. All data is aggregated and anonymised.

8. Your Rights

You have the right to:

• Access the personal data we hold about you 
• Request correction or deletion of your data 
• Withdraw consent for marketing communications at any time 
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled 

To exercise your rights, contact us at info@rossrochelle.com.

9. International Transfers

If you are based outside the UK, your data may be processed in the UK or in countries where our partners operate. We ensure all international data transfers comply with applicable data protection laws.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in law or our business operations. The latest version will always be available at rossrochelle.com/privacy.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: info@rossrochelle.com
Address: Upper Rissington, Cheltenham, England, GL54 2QN